CANCELLATION & RETURNS
Once accepted by us (and confirmed by a ‘receipt of order’ email) we cannot guarantee that we will be able to cancel your order.
If you contact us as soon as possible and your items have not yet been dispatched, we will endeavour to cancel the order and refund you in full without charge. In cases where your cheese has already been packaged and/ or shipped however, this will not be possible.
We take great pride in the quality and condition of our cheeses. All of our cheeses are subject to rigorous testing and inspection prior to dispatch to ensure they are in optimum condition. In the unlikely event that you are unhappy with the condition of any of the products you receive, or your delivery arrives with any missing products, please notify us within 48 hours, via our Contact Us form or by email, including photographic evidence, and we will take any necessary action to resolve the matter to your complete satisfaction.
PLEASE DO NOT RETURN ANY CHEESE TO US.
If you do not inform us of a problem with the order within 48 hours of receipt, or you do not provide any photographic evidence relating to the complaint, we will be unable to accept your claim or provide a refund.
If you wish to complain about the quality of the goods themselves, then you must inform us of the issue as soon as possible and in any event before the best before date of the respective goods.